JW

• Business Operations
• Agile IT Consultation
• Statistical Analysis
• Project and Team Optimization
• Mechanical and Building Design
• Solution Delivery and Implementation
• Complication Forecasting
• Web Development and Design
• Process Improvement
• Critical Thinking
• Team Oriented
• Emotional Intelligence
• Open to Criticism
• Digital Fluency
• Public Speaking
• Agnostically Adept

Full Stack Web Developer

2021 - 2021

Centriq Training, St. Louis, Mo

• Front End: HTML5, CSS3, JavaScript
• Middle Tier: .Net, C#, React.js
• Back End: SQL, ASP.Net, JS
• Trouble Shooting & Debugging, Source Control, Agile/Scrum(Created Team Project, Website Deployment, Pair Programming, Code Review

Architecture

2002 - 2004

Ranken Technical College, St. Louis, Mo

• Software: AutoCad, Revit, SketchUp, 3DS Max Design, Chief Architect
• Digital and Freehand production of Residential Design & Architecture, Commercial Development Architecture, 2D and 3D Computer Modeling, Model Structure Design

Design Drafting

2000 - 2002

Lewis and Clark Career Center, St. Charles, Mo

• Software: AutoCad, Chief Architect
• Digital and Freehand production of Mechanical Drafting, Freehand Sketching, Design Rendering and Presentation, ANSI Standard Building Blocks, Architectural and Civil Design

Business Systems Analyst

2023 - Current

Mohela, Hybrid Position

• Provide direct support to C# .Net Developers intranet web applications team.
• Testing code changes for specification expectations and troubleshooting.
• Processing and documenting internal databases writing SQL queries.

Software Implementation Consultant

2021 - 2023

Waterfield Technologies, Remote Position

• Assumed primary ownership of customer relationships in the Twilio Flex vertical, producing 15+ successful projects and solid partnerships in an agile environment.
• Led kick-off and requirements gathering sessions and translated the stakeholders needs into developmental tasks to produce business requirement documents.
• Drafted and executed test use/cases for regression & beta software iterations.
• Collaborated with developers to create & test customizable and scalable solutions.
• Developed intelligible user stories and project roadmaps via Jira and Confluence.
• Role blended and performed multiple titles concurrently such as:
• - Implementation Consultant
• - Business Analyst
• - Project Coordinator
• - Customer Success Manager
• - Quality Assurance
• - Direct Technical Support
• - IVR Design and Developer
• - Pre-Sales Consultation
• - Technical Liaison and Interpreter
• - UAT Product Trainer
• - Training and Spec Underwriter
• - Product Subject Matter Expert
• Produced intricate reusable business flow designs via Lucidchart and MS Visio.
• Consulted clients on best business practices and software strengths/limitations.
• Chaired UAT and group training sessions as a subject matter expert.
• Provided post-cutover support to production clients to maintain relationships.
• Capitalized on company RTO to obtain certifications in Twilio, Five9, Atlassian, Avaya, Office365 , React.js, and sharpened management skills.

Local 660 Union Laborer and Logistics

2019 - 2021

Scharf Construction LLC, St. Charles, Mo

• Delivery and operation of heavy machinery & raw materials to construction sites.
• Knowledge of construction materials, equipment, & project management.
• Communicated with site foreman & management to ensure supply expectations.
• On call asset for snow removal at Boeing, Express Scripts, and Amazon.

Director of Business Operations

2012 - 2019

Lightfire Partners LLC, St. Louis, Mo

• Developed startup structure including 100% of customer service facing business and omni-channel communications in a blended environment.
• Collected, analyzed, developed, documented, and communicated business strategy requirements in correlation with data and company SLA's.
• Managed daily operation company-wide including 50+ employees and supervisors in both remote and multiple location capacities.
• Managed a monthly budget of 50K-100K of data acquisition from vendors.
• Researched and implemented CCaaS/SaaS software with on-premises CRM.
• Recruited, trained, and coached 100% of staff on an ongoing basis.
• Created and implemented a company standard including an SOP and training documentation to ensure quality and compliance.
• Forecasted company P&L's working with owners & senior level management.

Performing Member and Manager

2006 - 2012

Defiance Pointe LLC, St. Louis, Mo

• Creation, composition, and performance of music
• Development of tour logistics, transportation, press kits, social media, and marketing.
• Budgeted 100% of financials for company and 12 employees.
• Recorded and released (4) albums while maintaining independent label interests.
• Accomplished something that only a fortunate few percent can say. “I chased my dreams.”

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